Skip to content
The Lash House

Legal

Terms

Plain-language terms for booking and attending appointments at The Lash House.

Booking and payment

All prices are in New Zealand dollars. The Lash House is not GST registered unless stated otherwise. Online payments are processed by Stripe; your card details are never stored on our systems. You may also choose to pay later — the slot is held the moment you book, and the appointment is confirmed once The Lash House follows up by email or text.

Cancellation and rescheduling

You may cancel or request to reschedule more than 24 hours before your appointment for a full refund. Inside 24 hours, 50% of the booking is retained. No-shows are charged in full. Reschedules are handled by contacting The Lash House directly, and depend on available appointment times.

Consent

Before booking, you must read and accept the treatment consent shown in the booking flow. Please tell us about allergies, sensitivities, prior reactions, eye conditions, recent eye surgery, pregnancy, prescription eye medication, or anything else that may affect whether a lash lift or tint is appropriate for you.

Health and contraindications

Some conditions or prior reactions may mean the treatment cannot proceed. If Jiwon decides at the appointment that a lash lift or tint is not appropriate, she may decline or reschedule the treatment.

On arrival

Arrive at your appointment time. The studio is in a private home and is not open for walk-ins, early arrivals, or unbooked visits. Address and arrival notes are in your confirmation email.

Conduct

The studio is a single-practitioner home space. The Lash House may refuse service in cases of abusive behaviour, intoxication, or unsafe conduct. In such cases the cancellation policy still applies.

Liability

To the extent permitted by law, The Lash House's liability is limited to the cost of the affected booking. Nothing in these terms limits rights you have under New Zealand consumer law.

Disputes

Get in touch first: [email protected]. Almost everything is resolvable directly. If it cannot be resolved directly, New Zealand law applies and the New Zealand courts have jurisdiction.

Last updated 2026-05-24.